Session Description: Specific communication tools and strategies exist for handling a difficult or challenging parent. The skills taught in this session are simple, practical, and rooted in core Catholic values. This session will show participants how to transform a tense situation with a parent into an opportunity to forge a productive and rewarding partnership that enriches the school, the student, the student's family, and the parish community as a whole. This immersive session helps participants become more comfortable and confident engaging with challenging parents through a better understanding of the human component of being a good communicator.
Learning Objectives:
Know The 3 Tenets of Emotional Credibility in Communication and how to use them to deepen trust
Know how to disarm and diffuse an angry parent and get them to work in partnership with the school
